Fair Go Casino Responsible Gaming

Fair Go Casino believes gambling should always be viewed as entertainment rather than a way to make money. Games are based on chance, and outcomes cannot be guaranteed or used as a reliable source of income.

Responsible gambling means making informed choices, setting personal boundaries and taking action if playing stops feeling enjoyable. The information below is intended to help customers in Australia use Fair Go Casino thoughtfully and maintain control of their activity.

Our Responsible Gambling Commitment

Fair Go Casino is committed to promoting a safer and more informed gambling environment. We provide information and account features designed to help players understand their habits, manage their spending and take breaks when needed.

Our approach is based on personal control, clear information and early support. Gambling should remain an optional leisure activity, never a response to financial pressure, emotional difficulty or a need to recover previous losses. We encourage every customer to consider their circumstances before playing and to use the available controls before concerns arise.

Responsible gambling is a shared responsibility. Fair Go Casino provides tools and assistance, while each player remains responsible for setting suitable limits and using the account in a way that fits their personal budget and wellbeing.

Signs Gambling May Be Harmful

Problem gambling can develop gradually, and it may affect people in different ways. A player does not need to experience every warning sign before taking a break or seeking assistance.

Possible indicators include spending more time or money gambling than intended, chasing losses, borrowing money to play, hiding gambling activity, neglecting work or relationships, or feeling restless when unable to gamble. Repeatedly increasing stakes to achieve the same excitement can also be a concern.

Gambling may require attention if it causes stress, guilt, arguments, sleep difficulties or financial problems. Using gambling to escape sadness, anxiety or other uncomfortable feelings may also indicate that additional support would be helpful. Recognising a concern early can make it easier to regain control.

Check Your Habits and Set Limits

Regular self-assessment can help you identify whether gambling remains within healthy boundaries. Consider how much time and money you spend, whether play affects your everyday responsibilities and how you feel before, during and after a session. Honest answers can help you decide whether to reduce activity or stop temporarily.

Fair Go Casino encourages players to choose limits before gambling and to treat those limits as firm boundaries rather than targets to be extended. Available options may include:

• Deposit limits, which help restrict the amount added to your account over a selected period.
• Loss limits, which help you manage the amount you are prepared to lose during a defined timeframe.
• Reality checks, which provide reminders about the time spent playing and encourage you to pause and review your activity.
• Cooling-off periods, which allow you to suspend access for a temporary period when you need distance from gambling.
• Self-exclusion, which supports a longer-term decision to prevent access to gambling services for a chosen period.

Choose limits based on money you can comfortably afford to spend on entertainment, not on expected winnings. If a limit no longer feels adequate, consider lowering it or taking a break instead of increasing it.

Tools Available on the Website

Responsible gambling features on the Fair Go Casino website are intended to make personal limits easier to establish and maintain. Players should review these controls before starting to play and use them whenever their circumstances change.

• Account deposit controls to help manage how much money can be added over a selected period.
• Loss management options to support clearer boundaries around gambling expenditure.
• Reality check reminders that prompt players to review the length of a playing session.
• Cooling-off functionality for customers who want a temporary pause from gambling.
• Self-exclusion functionality for customers who decide that a longer break or continued restriction is appropriate.
• Account and activity information to help players review their gambling behaviour and make informed decisions.

These tools are not intended to predict results, prevent all losses or replace personal judgement. If you are finding it difficult to follow a limit, use a cooling-off period or request self-exclusion without delay.

Support Is Available

If gambling becomes difficult to control, seeking professional help is a positive and practical step. You do not need to wait until financial or personal problems become severe. A qualified support service can help you understand your behaviour, consider next steps and develop a plan that suits your circumstances.

For questions about responsible gambling features or account restrictions, contact Fair Go Casino at [email protected]. Our support team can provide information about available account controls and help explain the steps involved in taking a break.

Independent external support is also available through Gambling Help Online and the Australian Government - Gambling Support Services. These organisations are independent external support services and are not partners of, or services operated by, Fair Go Casino.

The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. It can provide information and support to people who gamble, as well as family members, friends and others affected by someone else's gambling.

Keeping Gambling Away From Minors

Only individuals aged 18 or older may use the Fair Go Casino website. Gambling by minors is not permitted, and adults must not create or operate an account on behalf of anyone under 18.

Customers must provide accurate information when registering and should keep account credentials private. If you believe a minor may have accessed an account, stop all activity and contact support promptly so the matter can be reviewed.

Age restrictions are an important part of protecting young people, who may not have the experience or financial independence needed to make informed decisions about gambling.

Protecting Access at Home

Parents and guardians can take additional steps to reduce the risk of children accessing gambling websites or devices. These measures are especially important when computers, tablets or mobile phones are shared within a household.

• Use device, browser or network parental controls to restrict access to gambling websites.
• Keep account passwords, payment details and authentication information private.
• Do not allow children to use an adult gambling account, even for entertainment or demonstration purposes.
• Log out after each session and avoid saving login details on shared devices.
• Review the privacy and security settings on household devices and internet services.
• Explain in age-appropriate terms that gambling is an adult activity involving financial risk.

Technical controls can reduce access but cannot replace supervision. Adults should remain attentive to how children use connected devices and take prompt action if an account may have been accessed by a minor.

Practical Ways to Stay in Control

The following habits can help keep gambling within reasonable limits and preserve its role as occasional entertainment:

• Decide how much time and money you can afford before you begin.
• Use only disposable entertainment funds and never gamble with money needed for essentials.
• Set a session plan and take regular breaks away from the screen.
• Do not chase losses or increase stakes to try to recover money.
• Never borrow money, sell possessions or use credit to fund gambling.
• Avoid gambling when you feel distressed, angry, tired or under the influence of alcohol or other substances.
• Keep gambling separate from household bills, savings and financial obligations.
• Do not treat winnings as income or rely on gambling to solve financial problems.
• Talk openly with someone you trust if gambling begins to occupy too much of your attention.
• Use a cooling-off period or self-exclusion if you feel your boundaries are becoming difficult to maintain.

Taking a break is a sensible choice, not a failure. If gambling is no longer enjoyable or feels difficult to stop, ending play and seeking support should take priority over continuing.

Keeping This Policy Current

Fair Go Casino may review and update this responsible gambling information from time to time to reflect changes to website features, customer support processes or responsible gambling practices. The latest version published on the website will apply from the date it is made available.

Players should review this page periodically, particularly before using gambling services after a significant change in their personal, financial or emotional circumstances. Any update will be intended to keep the information clear, relevant and useful for customers in Australia.

Last updated: 9 September 2026