Fair Go Casino Privacy Policy

Fair Go Casino respects the privacy of people who visit its website, create an account, use its services or contact its support team. This Privacy Policy explains what information may be collected, why it is used, how it is protected and the choices available to you.

This policy applies to Fair Go Casino services made available to users in Australia. By using the website or related services, you acknowledge that your information may be handled as described below. The policy should be read together with the casino's terms and any notices presented when information is collected.

Information We Gather

Fair Go Casino may collect information directly from you, automatically through your use of the website, or from permitted third-party sources. The type of information collected depends on your relationship with the casino and the services you use.

• Identity details, such as your name, date of birth and other information needed to confirm that you meet the minimum age requirement of 18.
• Contact information, including an email address and other details used to communicate with you.
• Account information, such as login credentials, account preferences, activity records and responsible gaming settings.
• Verification information required to establish identity, prevent fraud, support account security or meet applicable compliance obligations.
• Transaction details, including deposits, withdrawals, payment method information and records of related communications. Payment details may be processed by authorised payment providers rather than stored directly by Fair Go Casino.
• Technical information, such as IP address, browser type, device identifiers, operating system, language settings and general location information.
• Usage information, including pages visited, games viewed, session times, clicks and interactions with website features.
• Messages and documents that you send to Fair Go Casino, including support enquiries, feedback and information provided during account reviews.

You should provide information that is accurate, current and complete. If you choose not to provide information that is necessary for account administration, identity checks or payment processing, some services may be unavailable or restricted.

Why We Use Your Information

Fair Go Casino uses personal information for clear and legitimate business purposes connected with operating an online casino. These purposes may include:

• Creating, maintaining and administering your account.
• Confirming your identity, age and eligibility to use the services.
• Processing deposits, withdrawals, bonuses and other account transactions.
• Providing customer support, responding to enquiries and resolving complaints.
• Personalising website content, improving navigation and understanding how the services are used.
• Detecting and preventing fraud, money laundering, unauthorised access, abuse and other suspicious or prohibited activity.
• Managing responsible gaming measures, including account restrictions and communications relating to safer play.
• Sending service messages, security notices, policy updates and other information necessary to administer the account.
• Sending promotional communications where permitted and where your preferences allow them.
• Maintaining records, investigating incidents, enforcing agreements and protecting the rights and property of Fair Go Casino and its users.

Where required, Fair Go Casino will seek consent before using information for a purpose that is not reasonably connected with the original collection. You may be able to withdraw consent for certain optional activities, although this will not affect processing already carried out lawfully.

Cookies and Similar Tools

Fair Go Casino may use cookies, pixels, tags, local storage and comparable technologies. These tools help the website function, remember selected preferences, maintain sessions and understand general usage patterns.

Some technologies are essential for security, account access and core website operations. Others may support analytics, performance measurement or relevant marketing. Information collected through these tools may include device details, browser activity, approximate location and interactions with the website.

Most browsers allow you to control or delete cookies through their settings. Disabling certain cookies may affect login functions, preferences or other features. Where a consent mechanism is provided, you can use it to manage optional technologies according to the choices available.

When Information Is Shared

Fair Go Casino does not share personal information indiscriminately. Information may be disclosed when necessary to operate the services, meet a lawful obligation, protect users or support legitimate business functions.

• Service providers that assist with hosting, technology, customer support, payment processing, identity verification, fraud prevention, analytics or communications.
• Professional advisers, auditors and insurers where access is reasonably required for their services.
• Authorities, courts or other relevant parties when disclosure is required or permitted by applicable law, a valid legal process or a request related to safety and security.
• Business purchasers, investors or advisers in connection with a proposed or completed corporate transaction, subject to appropriate confidentiality measures.
• Other parties where you have provided consent or directed Fair Go Casino to share the information.

Third parties receiving information are expected to handle it securely and only for appropriate purposes. Fair Go Casino may also use aggregated or de-identified information for reporting, research, service improvement and operational analysis where individuals are not reasonably identifiable.

Keeping Data Secure

Fair Go Casino applies reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and internal handling rules.

No website, payment system or electronic transmission can be guaranteed completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying Fair Go Casino promptly if you suspect unauthorised account activity. The casino may limit access or require additional verification when security concerns arise.

How Long Information Stays

Personal information is retained for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the status of your account, the need to resolve disputes, security requirements and applicable record-keeping obligations.

When information is no longer required, Fair Go Casino may securely delete it, anonymise it or place it beyond ordinary operational use. Some records may remain available for a longer period where they are needed to investigate suspected misuse, enforce agreements, protect legal interests or respond to official requests.

Your Privacy Choices

Depending on the circumstances and applicable privacy rules, you may have rights concerning personal information held by Fair Go Casino. These may include the ability to:

• Request access to personal information and receive an explanation of how it is being used.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Raise an objection to certain processing or request limits on how information is used.
• Withdraw consent where processing is based on consent and where withdrawal is available.
• Opt out of promotional communications by using the unsubscribe option provided or by contacting Fair Go Casino.
• Request deletion where there is no continuing lawful or operational reason to retain the information.

These rights are not absolute and may be subject to identity verification, security considerations, legal restrictions or the need to maintain required records. Requests should identify the relevant account and describe the assistance sought. Fair Go Casino may ask for reasonable information to confirm that the request is genuine.

Services Operated by Others

The website may contain links, integrations or features supplied by third parties, including payment providers, verification services, analytics providers and social platforms. Those organisations may collect and use information under their own privacy policies and terms.

Fair Go Casino is not responsible for the privacy practices, content or security of an independent third-party website or service. Before submitting information through an external service, you should review its privacy notice and confirm how your information will be handled. A third-party service may also use cookies or similar tools subject to its own settings.

Transfers Across Borders

Some service providers used by Fair Go Casino may process or store information in Australia or in another country. Where information is transferred internationally, reasonable steps are taken to use appropriate contractual, technical or organisational protections and to ensure that the information is handled for authorised purposes.

Different countries may have privacy rules that are not identical to those in Australia. By using the services, you acknowledge that international processing may occur where it is necessary for hosting, payments, verification, security, support or other functions described in this policy.

Changes to This Policy

Fair Go Casino may update this Privacy Policy to reflect changes in its services, technology, operational practices or applicable requirements. The latest version will be made available on the relevant website page, with the updated date or other notice used where appropriate.

Changes generally apply from the time they are published unless a later effective date is stated. If an update materially affects how personal information is used, Fair Go Casino may provide a further notice or request consent where this is required. Continued use of the services after an update means you have had an opportunity to review the revised policy.

How to Contact Us

If you have a privacy question, wish to make a request or believe that your information has been handled incorrectly, please contact Fair Go Casino at [email protected]. Include enough detail for the matter to be understood, but do not send unnecessary payment credentials or sensitive security information.

Fair Go Casino may verify your identity before responding and will consider enquiries within a reasonable period. If your concern cannot be resolved directly, you may wish to seek independent privacy guidance or contact the relevant authority in your jurisdiction.

Last updated: 9 September 2026